FAQs

We can be reached through email at info@shoptheplayhouse.com. Please expect a response within 24-48 hours.

Due to the nature of the product, all sales are final.

All sales are final and can not be exchanged unless there is a malfunction with proof of the toy.

The PlayHouse accepts the following forms of payment for online purchases: Mastercard, American Express, Visa, Paypal, and Klarna.

Orders will be shipped out within 48 hours. Most orders in the US are delivered within 2-5 business days. You can check the status of your delivery by checking your email and following the tracking information.

Yes, we ship globally as long as there are no restrictions to ship to that country. If we do run into any errors with shipping to a particular country, you will be notified by email and refunded.

Your privacy is important to us. All packages will be shipped in plain brown boxes or a postal envelope. The name on the label will be listed as The PH. Your secrets are safe with us.

Processing times are within 24-48 hours. Shipping can be from 1-4 days depending on where you are located. Please be sure to check your email for the shipping confirmation email. The tracking information will be provided there. If you can’t locate it, check your spam or junk folder. If you are still not able to locate it, please email us at info@shoptheplayhouse.com.

At the moment, we do not sell replacement chargers.

Most of our toys come already charged and ready to use (after cleaning of course), but in case it didn’t only charge the toys for no more than 45 minutes. We don’t want you to overcharge it.

Have you taken our quick 5 question quiz on the homepage? If you are unsure of the results, please book a consultation call so we can choose the perfect toy for you.

Please email us a video of the toy malfunctioning stating what’s going on with it within 48 hours of receiving it. If we are in agreement that the toy is indeed malfunctioning, we will ship you another toy, but there will be no refunds.

Absolutely, send a picture of the products in its broken or spilled state within 24 hours and we will ship another set out to you. There will be no refunds.

Generally out of stock items will take approximately 1-2 weeks to restock. You're always more than welcome to reach out to us for a more accurate timeline.

Absolutely! We encourage you to bring your family and friends. The more people, the more fun. Visit our Toy Soiree tab to get all the details. Fill out the contact form and one of our representatives will contact you to go over the specifics of your ladies night.

A Toy Soiree is essentially a “fancy toy(fun) party”. It’s an event where women learn how to elevate their self-care routine, explore their sexuality, and connect with themselves and/or their partner in new and exciting ways. We play fun games, have a much needed girl talk, and have toy demonstrations specifically from our collection. For more information, please visit our Toy Soiree tab to answer any questions you may have. If you still have more questions, please fill out the contact form and one of our representatives will reach out to you.